Terms and conditions

1. About these terms

These terms apply to every service you order from ttabdul (“we”, “us”) through this website, by email or in a written proposal. By placing an order or paying a deposit, you (“the client”) agree to them. If a written proposal we send you says something different, the proposal applies for that project.

2. Quotes and prices

Prices on our pricing page are in British pounds (GBP). “From” prices describe the typical scope; we confirm a fixed written quote before any work starts, and that quote is valid for 30 days. All fees are negotiable and are agreed in writing before work begins.

Prices do not include third-party costs such as domain names, app store developer accounts, paid APIs, AI usage, premium plugins or large-scale hosting. These are paid by the client directly or passed on at cost with your approval. VAT is added only if it applies.

3. Payment

• Orders under £1,000: 50% deposit to start, 50% on completion before handover.
• Orders of £1,000 or more: 40% deposit, 30% at an agreed milestone, 30% on completion.
• Monthly plans are paid monthly in advance and can be cancelled with 30 days' notice.
• Hourly work is billed in 30-minute blocks, with an estimate agreed before we start.

Invoices are due within 7 days. Work is scheduled once the deposit is received. We may pause work if a payment is more than 14 days late, and the delivery date moves by the length of the pause.

4. Scope, timelines and the client's part

The agreed scope is the package description and anything written in your quote. Delivery times are in working days (Monday to Friday, excluding UK bank holidays) and start when the deposit is paid and we have everything we need from you: content, images, logins and answers to questions.

Delays in providing these, or in giving feedback, extend the timeline. If a project is on hold for more than 30 days because we are waiting for the client, we may invoice for work completed so far.

5. Revisions and changes

Website packages include 2 rounds of revisions on the design and content. App, AI and machine learning projects include changes within the agreed scope. New features or changes outside the scope are quoted separately (or billed at our hourly rate) and agreed in writing before we do them.

6. Testing and acceptance

Every project is tested before handover as described in its package (for example, device and browser testing, automated tests, or a model performance report). You then have 7 days to review the delivery and report anything that doesn’t match the agreed scope. We fix those issues at no cost. If we don’t hear from you within 7 days, or the work is put into live use, it is treated as accepted.

7. Support period

After acceptance, each package includes a free support period (shown on the pricing page) during which we fix defects in the work we delivered: things that don’t work as agreed. The support period does not cover new features, changes in requirements, content updates, problems caused by changes made by others, or failures of third-party services.

After the free period, ongoing support is available through our monthly care plans or at our hourly rate.

8. Machine learning and AI work

Model performance depends on the quality and quantity of the data you provide. We report accuracy honestly on data the model has not seen, but we cannot guarantee a particular result, and predictions should be checked by a person before important decisions are made. AI assistants can make mistakes; we add safeguards, and you remain responsible for how outputs are used.

9. SEO

We follow search engine guidelines and only use legitimate techniques. Rankings are decided by search engines, so no one can guarantee a specific position or timescale. We report the improvements we make and the measurable results.

10. Content, data collection and training

Articles, copy and documents we write are original and are yours to use once paid for; you approve them before they are published. Web data collection only gathers publicly available information where the source’s terms allow it, and you are responsible for how the collected data is used. Training sessions are delivered live online at an agreed time; sessions cancelled with less than 24 hours’ notice may be charged.

11. Ownership

When the final payment is made, you own the code, designs and content we created specifically for your project, and we hand over the source code and accounts. We keep the right to reuse our general know-how, tools and non-confidential building blocks. Open-source and third-party components remain under their own licences. Unless you ask us not to, we may show the finished work in our portfolio.

12. Confidentiality and data

We keep your business information confidential and are happy to sign a non-disclosure agreement. Where we handle personal data on your behalf, we do so only to deliver the service, keep it secure and delete it when it’s no longer needed. See our privacy notice.

13. Hosting and monthly plans

Monthly care plans are billed monthly in advance and continue until cancelled with 30 days’ written notice. Unused hours do not roll over. We aim for high availability but cannot guarantee that hosting providers or third-party services will never be interrupted.

14. Cancellation and refunds

You can cancel a project at any time in writing. You pay for work completed up to that point; any amount paid beyond that is refunded. Deposits cover scheduling and work started, so they are refundable only for work not yet done. Hourly and consultation work already delivered is not refundable.

15. Liability

We take care to deliver high-quality, secure work. Our total liability for any claim relating to a project is limited to the amount you paid us for that project. We are not liable for indirect losses such as lost profits, lost data or business interruption. Nothing in these terms limits liability that cannot be limited by law.

16. Disputes and governing law

If something goes wrong, please tell us first at tabdullbusiness@gmail.com and we will try to put it right quickly and fairly. These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction.